Booking conditions

The general terms and conditions of sale detailed below govern the contractual relationship between any user of the Nato-cuff.com site (hereinafter referred to as a User or You) and the Nato-cuff.com commercial brand belonging to the Nato Cuff company. SAS, whose head office is located at 51-57 bd du perier, 06400 Cannes and registered in the Cannes Trade and Companies Register under Siret number 881 936 330 00011. VAT number FR45881936330

Contact / Telephone: +33 (0)624323252

These general conditions of sale are the only ones applicable and replace all other conditions, except prior, express and written derogation. Nato-cuff.com may occasionally be required to modify some of the provisions of its general conditions, so it is necessary that they be reread before each visit to the Nato-cuff.com site (hereinafter referred to as the Site). These modifications are enforceable from the time they are posted online and cannot be applied to contracts concluded previously. Each purchase on the Site is governed by the general conditions applicable on the date of the order. We consider that by validating your order, you unreservedly accept our general conditions of sale after having read them.

By accessing nato-cuff.com , you undertake to respect the General Conditions as well as the Conditions of Use contained therein.

ARTICLE 1 - SCOPE

These General Conditions of Sale (known as “CGV”) apply, without restriction or reservation to all sales concluded by the Seller to non-professional buyers (“Customers or the Customer”), wishing to acquire the products offered for sale (“The Products”) by the Seller on the nato-cuff.com website. The Products offered for sale on the site are as follows:

Elastic shirt cuffs Jewelry

The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the site nato-cuff.com, which the customer is required to read before ordering.
The choice and purchase of a Product are the sole responsibility of the Customer.
Product offers are subject to the limit of available stocks, as specified when placing the order.

These General Terms and Conditions are accessible at any time on the nato-cuff.com website and will take precedence over any other document.
The Customer declares to have read these General Terms and Conditions and to have accepted them by checking the box provided for this purpose before implementing the online ordering procedure on the nato-cuff.com website.

Unless proven otherwise, the data recorded in the Seller's computer system constitutes proof of all transactions concluded with the Customer.
The coordinates of the Seller are:
Alexandre FERNANDEZ (STÉ NATO CUFF) 51-57 bd du Perier, Les Bouton d’Or Bat A
Registration number: Cannes B 881 936 330
Email: natocuff@gmail.com
Phone: +0624323252
Intracommunity VAT number FR45881936330
The Products presented on the nato-cuff.com website are offered for sale in all territories.

In the event of an order to a country other than mainland France, the Customer is the importer of the Product (s) concerned.
For all products shipped outside the European Union and overseas territories, the price will be calculated excluding taxes automatically on the invoice.

Customs duties or other local taxes or import duties or state taxes may be payable. They will be the responsibility of and are the sole responsibility of the Customer.

ARTICLE 2 – PRICE

The Products are supplied at the current prices appearing on the nato-cuff.com website, when the order is registered by the Seller.
Prices are expressed in Euros and include tax.
The prices take into account any reductions that may be granted by the Seller on the nato-cuff.com website.

These prices are firm and not subject to revision during their period of validity, but the Seller reserves the right, outside the period of validity, to modify the prices at any time.

Prices include processing, shipping, transportation and delivery costs, which will not be charged extra.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

An invoice is established by the Seller and made available to the Customer by email upon confirmation of shipment of the goods.

ARTICLE 3 - ORDERS

It is up to the Customer to select the Products he wishes to order on the nato-cuff.com website, according to the following terms:
The Customer chooses a Product which he places in his basket, a Product which he can delete or modify before validating his order and accepting these general conditions of sale. They will then enter their contact details or log in to their space and choose the delivery method. After validation of the information, the order will be considered final and will require payment from the customer according to the terms provided.

Product offers are valid as long as they are visible on the site, within the limits of available stocks.
The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to verify the accuracy of the order and to immediately report any errors.

Any order placed on the nato-cuff.com website constitutes the formation of a contract concluded remotely between the Customer and the Seller.
The Seller reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

The Customer will be able to follow the progress of his order on the site.

Any cancellation of the order by the Customer after its acceptance by the Seller will only be possible within 1 days at the most after acceptance of the order by the Seller and as long as delivery has not taken place (regardless of the provisions relating to the application or not of the legal right of withdrawal).

ARTICLE 3 BIS – CUSTOMER AREA – ACCOUNT

In order to place an order, the Customer is invited to create an account (personal space).
To do this, he must register by completing the form that will be offered to him when he places his order and undertakes to provide sincere and accurate information concerning his marital status and his contact details, in particular his email address.
The Customer is responsible for updating the information provided. He is told that he can modify them by logging into his account.
To access his personal space and order history, the Customer must identify himself using his username and password which will be communicated to him after registration and which are strictly personal. As such, the Customer refrains from any disclosure. Otherwise, he will remain solely responsible for the use that will be made of it.
The Customer may also request unsubscription by going to the dedicated page in their personal space or sending an email to: natocuff@gmail.com. This will be effective within a reasonable time.

In the event of non-compliance with the general conditions of sale and/or use, the nato-cuff.com site will have the possibility of suspending or even closing a customer's account after formal notice sent electronically and remaining without effect. .
Any deletion of an account, for whatever reason, results in the pure and simple deletion of all personal information of the Customer.

Any event due to a case of force majeure resulting in a malfunction of the site or server and subject to any interruption or modification in the event of maintenance, does not engage the responsibility of the Seller.
The creation of the account entails the acceptance of these general conditions of sale.

ARTICLE 4 - TERMS OF PAYMENT

The price is paid by secure payment method, according to the following methods:  payment by credit card, Paypal or AmazonPay

The price is payable in cash by the Customer, in full on the day the order is placed.

Payment data is exchanged in encrypted mode using the protocol defined by the approved payment provider involved in banking transactions carried out on the nato-cuff.com site.

Payments made by the Customer will only be considered final after actual receipt by the Seller of the sums due.

The Seller will not be required to make delivery of products ordered by the Customer if the latter did not pay him the price in full within the conditions listed above.

ARTICLE 5 – DELIVERIES

The Products ordered by the Customer will be delivered in mainland France or throughout the world.

Deliveries take place within 3 to 10 working days to the address indicated by the Customer when ordering on the site, delivery times may vary depending on the destinations. The “Letter followed” delivery system allows delivery within a average time of forty-eight to seventy-two hours to mainland France from the Nato-cuff.com depot. This deadline is communicated for information purposes only. Any possible excess cannot give rise to damages by the Buyer. In the event of a delay in delivery compared to the date initially set, the Buyer must report it in writing (mail or email) to Nato-cuff.com to allow Nato-cuff.com to carry out an investigation with the Post Office. . A postal investigation can take up to 21 business days. If during this period, the product is found, it will be immediately re-delivered to the home of the Buyer or the recipient designated in the order form. On the other hand, if the ordered product is not found at the end of this 21-day investigation period, Nato-cuff.com will, at its own expense, re-ship the products ordered by the buyer or reimburse the the command.
Delivery consists of the transfer to the Customer of physical possession or control of the Product. Except in special cases or unavailability of one or more Products, the Products ordered will be delivered at one time.

The Seller undertakes to make its best efforts to deliver the products ordered by the Customer within the deadlines specified above.

If the Products ordered have not been delivered within a period of time after the indicative delivery date, for any reason other than force majeure or the Customer's actions, the sale may be canceled at the Customer's written request under the conditions provided for in articles L 216-2, L 216-3 and L241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him at the latest within fourteen days following the date of termination of the contract, excluding any compensation or withholding.

In the event of a specific request from the Customer concerning the conditions of packaging or transport of the products ordered, duly accepted in writing by the Seller, the related costs will be the subject of a specific additional billing, on an estimate previously accepted in writing by the customer.
The Customer is required to check the condition of the delivered products. He has a period of 7 days from delivery to make complaints by email or post, accompanied by all relevant supporting documents (photos in particular). After this period and failing to have complied with these formalities, the Products will be deemed to be compliant and free from any apparent defect and no complaint can be validly accepted by the Seller.

The Seller will reimburse or replace as soon as possible and at its expense, the Products delivered for which the lack of conformity or the apparent or hidden defects have been duly proved by the Customer, under the conditions provided for in Articles L 217-4 et seq. Consumer Code and those provided for in these GTC.

The transfer of the related risks of loss and deterioration will only be carried out when the Customer takes physical possession of the Products. The Products therefore travel at the risk and peril of the Seller except when the Customer himself has chosen the carrier. As such, the risks are transferred when the goods are handed over to the carrier.

ARTICLE 6 – TRANSFER OF OWNERSHIP

The transfer of ownership of the Products from the Seller to the Customer will only be carried out after full payment of the price by the latter, regardless of the date of delivery of said Products.

ARTICLE 7 - RIGHT OF WITHDRAWAL

According to the terms of article L221-18 of the Consumer Code "
For contracts providing for the regular delivery of goods during a defined period, the period starts from the receipt of the first good. "
The right of withdrawal can be exercised online, using the attached withdrawal form and also available on the site or any other declaration, unambiguous, expressing the desire to withdraw and in particular by mail addressed to the Seller at the postal or e-mail address indicated in ARTICLE 1 of the GTC.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) allowing them to be re-marketed in new condition, accompanied by the purchase invoice.
Products damaged, soiled or incomplete will not be accepted.
The return costs remain the responsibility of the Customer.
The exchange (subject to availability) or the refund will be made within 14 days of receipt by the Seller of the Products returned by the Customer under the conditions provided for in this article.

ARTICLE 8 – RESPONSIBILITY OF THE SELLER – GUARANTEES

The Products supplied by the Seller benefit from:

•  the legal guarantee of conformity, for defective, damaged or damaged Products or those that do not correspond to the order,
•  the legal guarantee against hidden defects resulting from a material, design or manufacturing defect affecting the products delivered and rendering them unfit for use, Provisions relating to legal guarantees
  Article L217-4 of the Consumer Code
  “The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility. "
  Article L217-5 of the Consumer Code
  "The goods comply with the contract:
  1 ° If it is suitable for the use normally expected of similar goods and, if applicable:
  - if it corresponds to the description given by the seller and has the qualities that the latter has presented to the buyer in the form of a sample or model;

- if it has the qualities that a buyer can legitimately expect in view of the public statements made by the seller, the producer or his representative, in particular in advertising or labeling;
2 ° Or if it has the characteristics defined by mutual agreement by the parties or is suitable for any special use sought by the buyer, brought to the knowledge of the seller and which the latter has accepted. "

Article L217-12 of the Consumer Code
“The action resulting from the lack of conformity lapses two years after delivery of the goods. "
Article 1641 of the Civil Code.
"The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer has not acquired it, or would have given a lower price, if he had known them. "
Article 1648 paragraph 1 of the Civil Code
“The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect. "
Article L217-16 of the Consumer Code.
"When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the buyer's request for intervention or the provision for repair of the property in question, if this provision is subsequent to the request for intervention. "
In order to assert his rights, the Customer must inform the Seller, in writing (email or letter), of the non-conformity of the Products or of the existence of hidden defects from their discovery.
The Seller will pay, will replace or repair the products or parts under warranty deemed non-compliant or defective.
Shipping costs will be reimbursed on the basis of the invoiced price and return costs will be reimbursed on presentation of supporting documents.
Refunds, replacements or repairs of Products deemed non-compliant or defective will be made as soon as possible and at the latest within 7 days following the Seller's discovery of the lack of conformity or hidden defect. This reimbursement can be made by transfer or bank check.
Seller's liability shall not be incurred in the following cases:

•  non-compliance with the legislation of the country in which the products are delivered, which it is up to the Customer to verify,
•  in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, as in the event of normal wear and tear of the Product, accident or force majeure.
•  The photographs and graphics presented on the site are not contractual and cannot engage the responsibility of the Seller. The Seller's guarantee is, in any event, limited to the replacement or reimbursement of non-compliant or defective Products.

ARTICLE 9 - PERSONAL DATA

The Customer is informed that the collection of his personal data is necessary for the sale of the Products and their delivery / delivery, entrusted to the Seller. These personal data are collected only for the execution of the sales contract.

9.1 Collection of personal data

The personal data collected on the nato-cuff.com site are as follows:

Account opening

When creating the Client / user account:
Names, first names, postal address, telephone number and e-mail address.

Payment

As part of the payment for the Products offered on the nato-cuff.com site, it records financial data relating to the bank account or credit card of the Customer / user.

9.2 Recipients of personal data

Personal data is reserved for the sole use of the Seller and its employees.

9.3 Data controller

The data controller is the Seller, within the meaning of the Data Protection Act and as of May 25, 2018 of Regulation 2016/679 on the protection of personal data.

9.4 restriction of processing

Unless the Customer expressly agrees, his personal data is not used for advertising or marketing purposes.

9.5 Data retention period

The Seller will keep the data thus collected for a period of 5 years, covering the period of limitation of the applicable contractual civil liability.

9.6 Security and confidentiality

The Seller implements organizational, technical, software and physical measures in terms of digital security to protect personal data against alteration, destruction and unauthorized access. However, it should be noted that the Internet is not a completely secure environment and the Seller cannot guarantee the security of the transmission or storage of information on the Internet.

9.7 Implementation of the rights of Customers and users

In application of the regulations applicable to personal data, Customers and users of the nato-cuff.com site have the following rights:

 They can update or delete the data concerning them in the following ways:

By logging into your customer account.

•  They can delete their account by writing to the email address indicated in article 9.3 “Data controller”
•  They can exercise their right of access to know the personal data concerning them by writing to the address indicated in article 9.3 “Data controller”
•  If the personal data held by the Seller is inaccurate, they may request the updating of the information by writing to the address indicated in article 9.3 “Data controller”
•  They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in article 9.3 “Data controller”
•  They can also request the portability of data held by the Seller to another service provider
•  Finally, they can object to the processing of their data by the Seller These rights, as long as they do not oppose the purpose of the processing, can be exercised by sending a request by mail or e-mail to Data controller whose contact details are indicated above.
  The data controller must provide a response within a maximum of one month. In the event of refusal to grant the Customer's request, the latter must provide reasons. The Customer is informed that in the event of refusal, he can lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or contact a judicial authority.
  The Customer may be invited to tick a box under which he agrees to receive informative and advertising emails from the Seller. He will always have the possibility to withdraw his agreement at any time by contacting the Seller (contact details above) or by following the unsubscribe link.

ARTICLE 12 - DISPUTES

For any complaint, please contact customer service at the Seller's postal or email address indicated in ARTICLE 1 of these T & Cs.
The Client is informed that he may in any event have recourse to conventional mediation, to existing sectoral mediation bodies or to any alternative method of settling disputes (conciliation, for example) in the event of a dispute.

In this case, the designated mediator is: Consumer Mediation Center for Justice Conciliators (CM2C) Postal address: 49 rue de Ponthieu 75008 Paris Phone: 01 89 47 00 14 Email: cm2c@cm2c.net https://www.cm2c.net

ANNEX I WITHDRAWAL FORM

Date ______________________

This form must be completed and returned only if the Customer wishes to withdraw from the order placed on nato-cuff.com unless there are exclusions or limits to the exercise of the right of withdrawal according to the applicable General Conditions of Sale.
To the attention of Alexandre FERNANDEZ (Nato Cuff Company)

51-57 bd du Perier, Les Boutons d’Or Bat A
I hereby notify the withdrawal of the contract relating to the goods below: – Order of (indicate the date)
- Order number: ………………………………………………… ..
- Client name : …………………………………………………………………
- Customer's address: …………………………………………………………… ..

Signature of the Client (only if this form is notified on paper)