Booking conditions

The general terms and conditions of sale detailed below govern the contractual relationship between any user of the site (hereinafter referred to as a User or You) and the commercial brand belonging to the Nato Cuff company. SAS, whose head office is located at 51-57 bd du perier, 06400 Cannes and registered in the Cannes Trade and Companies Register under Siret number 881 936 330 00011. VAT number FR45881936330

Contact / Telephone: +33 (0)624323252

These general conditions of sale are the only ones applicable and replace all other conditions, except prior, express and written derogation. may occasionally be required to modify some of the provisions of its general conditions, so it is necessary that they be reread before each visit to the site (hereinafter referred to as the Site). These modifications are enforceable from the time they are posted online and cannot be applied to contracts concluded previously. Each purchase on the Site is governed by the general conditions applicable on the date of the order. We consider that by validating your order, you unreservedly accept our general conditions of sale after having read them.

By accessing , you undertake to respect the General Conditions as well as the Conditions of Use contained therein.


1.1 – The prices of our products are indicated in euros, all taxes included (VAT + other taxes).

1.2 – In the event of an order to a country other than metropolitan France, any customs fees or local taxes will be borne by the recipient.

1.3 – All orders regardless of their origin are payable in Euros.

1.4 – reserves the right to modify its prices at any time, but the products will be invoiced on the basis of the prices in force at the time of order entry, subject to availability.

1.5 – The products remain the property of until full payment of the price.


The customer can order on the internet via the site reserves the right to cancel or refuse any order from a customer with whom there is a dispute relating to the payment of a previous order or who, in his view, presents any form of risk.

Customs or import taxes may be requested upon the arrival of an order in its country of destination. It is the recipient's responsibility to pay customs clearance fees, customs duties and other local taxes in the country of destination. having no control over these taxes, the recipient may in no case request any compensation or reimbursement related to the costs incurred in the country of destination.

In case of deliverable items on different dates given their availability, the delivery time is based on the longest time. however reserves the right to split deliveries. cannot be held responsible for the consequences due to a delay in delivery. Any order not shipped within 30 days of the order is canceled unless otherwise stipulated and announced in the sales offer.

In case of delay, an email will be sent to you.

In the event of payment by credit card, the time is approximately 2 working days, the time indicated is an average time and corresponds to the processing time and delivery for products destined for metropolitan France and Monaco.

Upon receipt of your order, we recommend that you check the conformity of your order in the presence of the delivery person. For the complaint to be admissible, it must be mentioned in writing at the time of receipt of the package. We recommend that you inform if necessary, of any anomaly concerning it, and this within 24 hours during working days. After this period, cannot be held responsible for non-compliant delivery.


Payment for your purchases is made:

– or by credit card: Master Card, Visa and other Carte Bleue.

– either by AmazonPay

– either by Paypal

Banking information :
Bank name: Crédit Agricole
Domiciliation: CANNES
Bank code: 19106
Branch code: 00609
Account number: 43679088182
RIB key: 08
IBAN: FR76 1910 6006 0943 6790 8818 208

To know: In accordance with our commitment to payment security, we inform you that verifies the reliability of the information entered when registering an order thanks to its partnership with Crédit Agricole.

This approach is part of our desire to fight against online payment fraud and thus protect all consumers.

Consequently, Crédit Agricole or our fraud prevention department may, in certain cases, ask you for additional information (such as: copy of identity document, proof of address, etc.) in order to validate your purchase and thus send your package.

In this case, in order to ensure that your order is dispatched on time, we recommend that you indicate a fixed telephone number where you can be easily reached, and confirm the information entered or return the documents requested by Le Crédit Agricole during the day.

If you wish to avoid having to provide us with such information, we recommend that you pay by bank transfer.


Our site is the subject of a security system :

We have adopted Crédit Agricole's SSL encryption process, but we have also reinforced all the scrambling and encryption processes to protect all sensitive data related to means of payment as effectively as possible.

Since October 1, 2008, French banks have been applying the '3D Secure' protocol in order to provide customers placing an order on the Internet with better security when making payments on the Internet. therefore acts against fraud in collaboration with Crédit Agricole in order to protect its customers from any fraudulent use of their bank card. Thus, you may be required during your online payment to enter a security code communicated to you by your bank.

In practice, this means that you will always enter your card number, expiration and cryptogram, but after entering this information, you will be redirected to your bank's site which will ask you for additional information. It should be noted that each bank is free to choose its means of authentication, it is in your interest to inquire with your bank.

ARTICLE 5: RIGHT OF WITHDRAWAL allows you to benefit from the 14 clear days provided for by article L 121-20 of the Consumer Code) to return a product that you are not satisfied with. This period begins to run from the date of delivery of your package. This right of withdrawal is exercised without penalty. If you wish to withdraw, we ask that you send a request to The return costs are your responsibility.

This right of return can only be accepted for products in their original condition and complete (packaging, accessories, instructions, etc.). Items returned scratched, incomplete, damaged, damaged or soiled by the Customer are neither taken back nor refunded. We will send your product back to you within approximately 7 days, the return costs being at our expense. The deadlines mentioned above run from the day of receipt of the order by

We advise you to return the goods to us by registered mail or by post and to take out insurance with the carrier for the market value of the products. This is necessary in the event of theft or loss of this merchandise by their services. This insurance remains the responsibility of the Customer and can in no case be reimbursed by

Returns must be made to Nato Cuff, 51-57 bd du Perier, Les Boutons d'or Bat A 06400 Cannes, France in their original packaging, complete (accessories, instructions, case, etc.) in good condition, accompanied by a refund or exchange request mentioning the order number.


Refunds of products in the case referred to in Article 8 will be made within a period less than or equal to 20 days after receipt of the products by us.

If the product is returned within fourteen days of its delivery to you. Reimbursement will be made by crediting your bank account in the event of payment by credit card or by bank check in other cases addressed to the name of the customer who placed the order and sent to the billing address. No cash on delivery will be accepted, whatever the reason.


The “Letter followed” delivery system allows delivery within an average of forty-eight to seventy-two hours to mainland France from the depot.

This deadline is given for information only.

Any overrun may not give rise to damages, withholding or cancellation of the order by the Buyer.

In the event of a delay in delivery in relation to the date initially fixed, the Buyer must notify in writing (mail or email) to allow to carry out an investigation with the Post Office. .

An investigation with the post office can last up to 21 working days. If during this period, the product is found, it will be immediately re-routed to the home of the Buyer or the recipient designated in the order form.

On the other hand, if the product ordered is not found at the end of this period of 21 days of investigation, will proceed at its expense to a new shipment of the products ordered by the buyer or to the reimbursement of the command.


For any information or questions, the Customer Service can be reached by telephone from Monday to Friday from 9 a.m. to 12 p.m. and from 00 p.m. to 14 p.m. on +17 (33)0; by e-mail (“Contact” section; by post to Nato Cuff, 624323252-51 bd du Perier 57 Cannes.


All texts, comments, works, illustrations and images reproduced on the site are reserved under copyright as well as intellectual property and for the whole world. As such and in accordance with the provisions of the Intellectual Property Code, only use for private use subject to different or even more restrictive provisions of the intellectual property code. Any total or partial reproduction of the site is strictly prohibited.


The products offered comply with the French legislation in force. cannot be held liable in the event of non-compliance with the legislation of the country where the products are delivered. It is up to you to check with the local authorities the possibilities of importing or using the products or services that you plan to order.

Photos are for illustrative purposes. We invite you to refer to the description of each product to know the precise characteristics, and in case of doubt or if you wish additional information do not hesitate to contact us.

In the event of an obvious error between the characteristics of the product and its representation and/or the conditions of sale, cannot be held liable.


This contract is subject to French law.
The language of this contract is French.
In the event of a dispute, the French courts will have sole jurisdiction.


For an order that has a delivery address different from the billing address, our services may need to contact the two people mentioned; namely the person attached to the billing address and the one indicated for the delivery address.

As part of these procedures, our services may ask you for all the documents necessary to release your order: proof of address, photocopy of an identity card, crossed check, letter indicating that the customer is the owner of the bank card. These requests are made by email.

The occurrence of an unpaid amount due to fraudulent use of a credit card will result in the registration of the details relating to your order associated with this unpaid amount in a payment incident file. An irregular declaration or an anomaly may also be subject to specific processing.


All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects. The costs of sending the article(s) to the workshop are the responsibility of the customer. For any package return, you must return it to us by post (or other carrier). then undertakes to follow up with our workshops in the event of any repairs. Whatever the problem with your item, you must attach a copy of the invoice. All products sold also benefit from the manufacturer's warranty.

Regarding the products marketed by, the manufacturer's warranties do not cover:
– replacement of consumables.
– abnormal or non-compliant use of the products. In this regard, we invite you to carefully consult the instructions for use supplied with the products,
– damage due to the intervention of a repairer not approved by,
– damage resulting from a cause external to the product (accident, shock, etc.)

If the repair is not covered, will establish an estimate which will be communicated to the Customer.

If the estimate is approved, a check or bank transfer to the order of Nato Cuff and corresponding to the amount of the estimate, will have to be sent to us.


All reviews submitted by Users are monitored and moderated by the marketing team. As soon as the comments violate the law and ethics (abusive advertising, defamatory comments, insults, comments out of context, etc.) reserves the right to refuse or modify the opinion concerned. is a service of SAS Nato Cuff
Head office: 51-57 bd du Perier, Bat A Les Boutons d'or 06400 Cannes
SIRET number: 881 936 330 00011

Banking information :
Bank name: Crédit Agricole
Domiciliation: CANNES
Bank code: 19106
Branch code: 00609
Account number: 43679088182
RIB key: 08
IBAN: FR76 1910 6006 0943 6790 8818 208